Keep your cool when the heat is on!

So much of our job success depends on the strength of our communication. This course will increase our communication skill set and help navigate the tricky conversations that are guaranteed to come our way. Together, we will explore practical strategies to ensure you remain calm when things get heated, and help others catch that calm from you as you work towards resolution. We will apply communication strategies to de-escalate and diffuse potentially explosive situations, as well as discuss ways to avoid escalation in the first place. Additionally, we share a number of practical and immediately applicable strategies to build and repair connection in these increasingly divisive times. Learn strategies and tools today that you can use tomorrow!

·    Enter into difficult conversations with increased skill and confidence

·    Learn practical ways to remain calm when things get heated - and help others catch your calm

·    Explore tools to defuse potentially explosive situations, and how to avoid escalation in the first place

·    Leave with immediately applicable strategies to build and repair connection in these increasingly divisive times